Job Description By: Robert

Job Description By: Robert Sult AOS

SLOT TECH

JOB STANDARD & OPERATING PROCEDURES

The following may or may not be the way some Casino’s has set up the Slot Repair Shop,

From my point of view – this is the way it should be.

BASIC FUNCTION AND OBJECTIVE

Since the Customer Service has (Or Should) have the Highest Priority, there should be a Minimum of 1 Slot Tech assigned to the Casino Slot Floor at all times. (24 Hours a day / 7 Days a Week).

** 1st Priority – Customer Service

** 2nd Priority – Down or Out of order Games

** 3^rd Priority – Service Log & Pass on log

** 4^th Priority – Orders from Slot Tech Manager – PM’S – Shop Clean up

The Slot Tech or Techs that are assigned to the Casino Floor Should

A) Handle all service calls in a timely manner

B) Fix / repair the games that are written up on the service log.

C) Fix / repair the games that are written up on the Slot Pass on Log

Providing the Slot Tech assigned to the Casino Floor has the 1st & 2nd Priority done & maintained. They should patrol all Slot Areas, doing Basic preventive Maintenance.

Cleaning Glass

Cleaning DVB

Cleaning Player tracking boxes

Changing bulbs in games both (General display and the game switches)

Fix loose chairs

Any other maintenance that can be done where if called for a service call; the tech can close the game up Quickly and proceed to the service call.

Form time to time, there may be many service calls in a short period of time. And some service calls may be written up on the service log, because the Tech was busy with prier service call. To better serve the customer the decision was made to pay the customer so they can move the some other games etc.

The service log calls should be 2nd priority to customer’s service.

Other examples of calls for the service log would be some less important calls, (Every Call is important – but does have different priority).

Like player tracking boxes, Customer can be manually rated.

The Famous Constant hopper Jams. The Word CONSTANT – should say that the machines need to be placed out of order so the Hopper can the rebuilt.

NOTE: It would be nice if the Shop were able to have a min. of 1 hopper for each type of game on the casino floor. Where if you had a bad Hopper that needed to be rebuilt it could have been swapped out – sure would go a long way to improve customer service.

More examples of Service calls that can be written up on the Service Log –

1. Dividers between machines missing or loose

2. Service light out

3. Coin lights out

4. No winner paid light

5. No " SDS " display

6. Insert/Deposit coin light out

Slot Techs that are assigned to the slot floor, can also help with the machine moves – conversions – Game Installs – or any other projects, as long as they are not left on the project alone, because they must respond to service calls.

Slot Techs that are assigned to the slot floor, can also follow up on the different reports from the player tracking system – accounting, reports like the code R – Looser list – No Comm. – plus many others. Or do any other Job or Jobs that are required, as long as they know that the Customer Service is 1st Priority.

Slot Techs should increase customer usage of slot machines by ensuring that all machines are working properly

NOTE: To help keep all slot techs up to date – with the different machines and all the different test futures of the various games, and the different problems on the casino floor. The Slot tech should rotate who works the casino floor – if not on a daily basis at less on a weekly basis.

NO TECH should be permanently assigned – to the casino floor or the slot moves etc. All slot techs should be able to do any job related to the Slot machines.

NOTE: Slot Techs that are assigned to the Machine Moves, Conversions, Game Installation Etc, all know that there are times that the projects get to a point that you must wait – be it for a carpenter – Electrician – Laborer – and or the outside vender.

What every the reason – they must take this time to help the techs that are assigned to the casino floor. First help with any pending service calls as that is the 1st Priority, and then check the Service log and repair any machine listed.

Also, on the days that no moves or any other projects is planed, that would be a good time to get many of the (Complete PM’s done on the games)

NAME of the Game is (TEAM WORK) if you don’t have teamwork you do not have good customer service, and other areas will suffer also.

NOTE: To improve on the Installation – machine moves Etc. If the Techs had a cart

And could stock it with most everything that they may need for the job. And take the cart to the area that they are working in (That alone would speed up the Job), as there would not be so many trips back and forth to the shop. (Just a thought)

BASIC POSITION REQUIREMENTS

Physical Requirements:

· Standing - 95%

· Squatting - 40%

· Grasping - 85%

· Reaching - 65%

· Walking - 75%

· Looking - 100%

*** Must be able to identify and repair machine problems

SLOT TECHNICIANS / TRAINEE

Position: Slot Technician (trainee)

Reports to: Lead Slot Technician

Apprentice position a minimum 3-year period that will train from beginning level to journeyman level in slot technical field of troubleshooting and repair of all gaming equipment. Training includes the use of tools, test equipment and power tools that apply to this department.

All Slot techs and Slot techs Trainee, regardless of the years of experience and or knowledge, should stay informed of current technology as the gaming industry is always changing; many new things come out every year. All slot techs should be training themselves regularly, just to keep up.

The Slot Trainee is someone new to this field. Same as Apprentice (All means the same)

All slot techs should be someone with High School diploma or equivalent (The Attendance certificate is not the same). Some schools will give out a certificate of attendance – as they do not qualify for the Diploma.

JOURNEYMEN

Slot repair school graduates preferred. Minimum of three years slot repair experience is required. Must have a working knowledge of all the various types of slot machines, change machines, coin wrappers, and any other equipment associated with slot repair.

High school graduate or equivalent required.

Slot Mechanics

Slot Mechanics – (Minimum of 3 Years of slot Mechanics experience)

Slot Mechanics Was the term used with the Slot machines was Mechanical & Electro-Mechanical. The Gaming Industry has changed over the years – so has the terminology. Now that the Slot Machines (Gaming Machines) are more electronic and very few Mechanical parts, The Term Slot Technician is use. Which also means that more knowledge and experience of electronics is needed.

Slot Technical Lead

Minimum of 5 years of actual technical experience. Minimum of 3 years direct supervision with progressively increasing levels of responsibility and authority in the slot repair department

High school graduate or equivalent required.

Slot Bench Technician

Minimum of 5 years of actual technical experience (slot repair experience). Minimum of three years electronics experience is required.

High school graduate or equivalent required.

Bench Tech – is the same as the Slot Tech listed above PLUS

A deeper knowledge of electronics as the bench tech is required to troubleshoot the bad units from the games down to the component level and repair and test the unit

DETAILED DESCRIPTION OF JOB DUTIES

The following is what all Slot Apprentice – Slot Trainee will be learning, from the other Journeymen Techs.

All Slot Technicians should:

A) Some knowledge of carpentry, as it may be required to install and or remove slot stands. And prep stands for the slot machines by drilling holes for the AC cord and drop tubes. Bolting the Slot stands together – after mounting the machines on the top of the stands, must drill holes so the machines can be bolted to the stand. Must also have a detailed

Knowledge of all tools required for this Job. The installation of slot stands maybe limited or forbidden depending on the location and other Unions Contract. Never the less the Slot Tech should be able to perform this Task

B) Have some knowledge of the job of an electrician, The Electrician’s may bring the power and the player tracking system wires to the slot stands, but it will be the slot tech’s that finish the job. All Slot machines must be plugged in and the player tracking wires run to each game. All wires including the wires for the drop door switch must be tied to the top and back of the slot stand – that is the only way to keep the wires out of the way of the drop team.

It will be the responsibility of the slot tech’s to calculate the Game and or Signs power (Amps) needed to insure they request the proper amount of circuit for the bank of games. They need to be careful not to over load the circuits.

C) Slot techs must maintain detail knowledge of all the various games options and test modes. And any progressive unit used on the casino floor.

D) Slot Techs are responsible for Game preparation and optioning, software/part compatibility checks, installation, preventative maintenance, theme conversion in shop of on the casino floor.

E) Troubleshooting and repair of game malfunctions to modular level.

F) Insure that all customer notifications (Engineering change)

Are done and recorded

G) Explain procedures and task to other tech’s and other Slot Apprentice – Slot Trainee. And commutate with all techs of problems found (the Tech’s kind of learn from each other) Not any one tech will know it all or can do it all. Its must be Teamwork

H) PM the gaming and coin machines (Jet-sorts)

I) Troubleshooting Player tracking systems problems.

J) Repair clean and adjust coin mech's, which also include the use of the o-scope for calibrations on the DBV145’s / 135’s & Coin Mech

K) Read and understand Schematics – Wiring diagrams

L) Accept parts from outside venders - Stock – inventory

M) List parts that are needed on the order form with part numbers.

N) Slot Techs must maintain detail knowledge of equipment used in the shop or on the casino floor. And the Safety – Maintenance and proper use of:

Their personal tools

Various Machine Test Stations

DBV Test Station

Player Tracking Test Station

Tandy Computer & Lap top used for progressive units

* Proper use of: The shop computer and programs that is used for company E-mail – P-touch labels and X-link that is used for setting up

The e-prom programmers (The E-prom Programmers will need different libraries for different E-proms and Flash chips)

Note -Burning E-proms and the use of the Programmers is limited – but Every Tech should know how to burn e-proms, and use the programmers for testing E-prom and flash chips.

Use of the Kobetron and Dataman	Soldering & disordering stations	Multimeters
O scope (Oscilloscope)	Huntron	Sencor Computer Monitor Signal Generator
Various Step up / Step down transformer – regulated / unregulated power supplies	Coin Mech test station	Many others tools in the shop

TIPS

Slot Techs should be permitted to accept tokes.

It’s very little and far in between

BY: Robert S. Sult

Slot Tech / Bench Tech